Mark Hervol Bio

Mark Hervol, CSM, CSPO, ICP-ATF

Mark is an IT Professional, with hands-on experience in the areas of Development, Q&A, Program Management, Release Management, Documentation, Sales and Marketing, Customer and Technical Support, from small boxed product, to cloud-based enterprise solutions.  He has worked as an individual contributor, and as a manager of large teams, in the small business space, up to the enterprise level.  As a result of this diverse background, he is a master at communicating well between multiple groups.  Mark builds long term strategies, while meeting short term objectives.

Mark’s goal is to produce services or products that are so sublimely good that the customer doesn’t notice at first. He thrives in a fast-paced, agile, diverse, and ambiguous environment, as a servant-leader, with a great deal of experience working with partially to completely remote teams.  His experience includes introducing continuous delivery and agile development methods, to multiple teams, with excellent results.  His drive for incremental daily improvement, and clear accountability is a winning formula.  He uses soft skills to make hard decisions, and uses customer insight and engineering leadership to reach the goals.   He also has a very strong cultural sensitivity, and works well with engagements involving multiple and diverse cultures.  His key is to have a very strong customer focus in everything that is done.  One customer quoted “Mark is an unapologetic light, that brings inefficiencies out of darkness, and to my frequent delight, he pulls this off with an adept balance of seriousness and humor.”

Mark’s background includes:

• Scrum Master / Coach at Insight Global (current)
• Agile Coach @ SAP Concur
• Concur/Scrum Master/Mentor @ Logic 20/20
• Sr Program Mgr @ Aspect Software (Project Mgr/Business Analyst)
• Sr Program Mgr @ Microsoft

Mark is also:

• Certified Scrum Product Owner (Scrum Alliance)
• Agile at Work / Building an Agile Team certification
• Certified ScrumMaster (Scrum Alliance)
• Certified SAFe 5 Agilist (Scale Agile Inc)
• Volunteer at Atammayatarama Buddhist Monastery,
• In addition to English, Mark also speaks French and Japanese